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Notification Email Quit Working

Posted: Tue Feb 10, 2009 1:49 pm
by emerinea
Script URL: helpdesk.hardinnorthern.org
Version of script: 2.0
Hosting company: hostmonster
URL of phpinfo.php: Not sure. What ever the default is.
URL of session_test.php: Not sure. What ever the default is.
What terms did you try when SEARCHING for a solution:
forum and google search
I deleted our old database and reinstalled Hesk hoping that would fix the solution, but that didn't work.

Write your message below:
The notification quit working a few days ago. All of the other forum posts said it's probably a problem with the host. If so, what should I look for? What questions should I ask when I call them? I really don't know a whole lot about php or web servers. I really want to use Hesk. It helps us out so much.

Thanks

Posted: Tue Feb 10, 2009 6:24 pm
by Klemen
If it worked fine but stopped working suddenly it is 100% a server issue. I posted a few possible causes here:
viewtopic.php?t=1293&highlight=sending+email

It's working

Posted: Wed Feb 11, 2009 6:35 pm
by emerinea
Thanks for the suggestions. I need to buy you a beer. Our email server's filter was started catching it as spam and throwing it away. I had to add an exception and now it works just fine. btw the syles in version 2.0 were a nice add.
Thanks,
Andy