PHPJunkyard support forum

Script URL:
Version of script:
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:

Since Hesk 2.0 I have done a fresh install with a new database, email message sent to a customer with list of tickets ID is not working anymore

Can you reproduce the issue ?

I connect to the site
I select "VIEW EXISTING TICKETS"
I provide my email as I do not have tracking ID
I never receive email

Regards

Works fine on my server (not in the demo where e-mails are disabled).

Do other e-mails arrive normally? If yes have you checked inside your SPAM box?

Yes, all emails when creating a ticket are recevied by customer OK, and in previous version 0.94.1 it was working OK as well

Regards

Can you post the URL to your hesk?

thanks for support

my Hesk site is http://www.vo-downloads.com/supportmyscript

email is sent from support_noreply@visionobjects.com
if you need Admin access please let me know

I had fixed the issue when all emails are working excepting forgotten tracking ID

I had modify index.php to make @mail( $ emails, $from, $message, $headers); as small as possible

$headers = "from: noreply@company.com" and is not multiple lines

I do not know why my ISP hosting the PHP script is not supporting comple $headers with reply-to or multiple lines headers

thanks for support.

Glad you got it working and thanks for sharing the solution.