Hesk 2.0 - Forgot tracking ID email notworking

[alf]

Script URL:
Version of script:
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:

Since Hesk 2.0 I have done a fresh install with a new database, email message sent to a customer with list of tickets ID is not working anymore

Can you reproduce the issue ?

I connect to the site
I select "VIEW EXISTING TICKETS"
I provide my email as I do not have tracking ID
I never receive email

Regards

[Klemen]

Works fine on my server (not in the demo where e-mails are disabled).

Do other e-mails arrive normally? If yes have you checked inside your SPAM box?

[alf]

Yes, all emails when creating a ticket are recevied by customer OK, and in previous version 0.94.1 it was working OK as well

Regards

[Klemen]

Can you post the URL to your hesk?

[alf]

thanks for support

my Hesk site is http://www.vo-downloads.com/supportmyscript

email is sent from support_noreply@visionobjects.com
if you need Admin access please let me know

[alf]

I had fixed the issue when all emails are working excepting forgotten tracking ID

I had modify index.php to make @mail( $ emails, $from, $message, $headers); as small as possible

$headers = "from: noreply@company.com" and is not multiple lines

I do not know why my ISP hosting the PHP script is not supporting comple $headers with reply-to or multiple lines headers

thanks for support.

[Klemen]

Glad you got it working and thanks for sharing the solution.