NEW version of Hesk: 2.0
Posted: Sat Jan 24, 2009 2:51 pm
I'm pleased to announce that a new version of Hesk has just been released! This is a huge update hence the new version mark 2.0.
DATE: 24th January 2009
VERSION: 2.0
DOWNLOAD: http://www.phpjunkyard.com/free-helpdesk-software.php
CHANGES:
Changes in 2.0
- updated user interface
- fully featured knowledge base (categories, articles (counting views, able to rate), search, ...)
- display of latest and top articles
- before a ticket is submitted HESK will suggest matching Knowledgebase articles
- you can add notes to tickets (hidden from customer, viewable by staff)
- limit features for staff (not just Administrator/Staff, now you can enable/disable individual features for individual users)
- rating of staff replies (Helpful/Not helpful)
- up to 10 custom field now
- custom fields can be text, textarea, select or radio button
- disable list users in admin
- remember staff username
- default ticket listing by status (new, waiting reply first) then priority
- staff passwords encrypted - not simple SHA1, but multiple times
- admin files moved to "admin" folder
- added prefix to database names
- autoclose tickets after X days
- adjust server time to match your local time
- updated anti-SPAM features
- and many other changes
For questions/problems/upgrade instructions please read the README.HTM file first before posting!
Let me know if any problems occur that are not covered in the readme.htm!
I tried to include suggestions from users as much as possible. More features are planned for future updates!
DATE: 24th January 2009
VERSION: 2.0
DOWNLOAD: http://www.phpjunkyard.com/free-helpdesk-software.php
CHANGES:
Changes in 2.0
- updated user interface
- fully featured knowledge base (categories, articles (counting views, able to rate), search, ...)
- display of latest and top articles
- before a ticket is submitted HESK will suggest matching Knowledgebase articles
- you can add notes to tickets (hidden from customer, viewable by staff)
- limit features for staff (not just Administrator/Staff, now you can enable/disable individual features for individual users)
- rating of staff replies (Helpful/Not helpful)
- up to 10 custom field now
- custom fields can be text, textarea, select or radio button
- disable list users in admin
- remember staff username
- default ticket listing by status (new, waiting reply first) then priority
- staff passwords encrypted - not simple SHA1, but multiple times
- admin files moved to "admin" folder
- added prefix to database names
- autoclose tickets after X days
- adjust server time to match your local time
- updated anti-SPAM features
- and many other changes
For questions/problems/upgrade instructions please read the README.HTM file first before posting!
Let me know if any problems occur that are not covered in the readme.htm!
I tried to include suggestions from users as much as possible. More features are planned for future updates!