NEW version of Hesk: 2.0

[Klemen]

I'm pleased to announce that a new version of Hesk has just been released! This is a huge update hence the new version mark 2.0.

DATE: 24th January 2009
VERSION: 2.0
DOWNLOAD: http://www.phpjunkyard.com/free-helpdesk-software.php
CHANGES:
Changes in 2.0
- updated user interface
- fully featured knowledge base (categories, articles (counting views, able to rate), search, ...)
- display of latest and top articles
- before a ticket is submitted HESK will suggest matching Knowledgebase articles
- you can add notes to tickets (hidden from customer, viewable by staff)
- limit features for staff (not just Administrator/Staff, now you can enable/disable individual features for individual users)
- rating of staff replies (Helpful/Not helpful)
- up to 10 custom field now
- custom fields can be text, textarea, select or radio button
- disable list users in admin
- remember staff username
- default ticket listing by status (new, waiting reply first) then priority
- staff passwords encrypted - not simple SHA1, but multiple times
- admin files moved to "admin" folder
- added prefix to database names
- autoclose tickets after X days
- adjust server time to match your local time
- updated anti-SPAM features
- and many other changes

For questions/problems/upgrade instructions please read the README.HTM file first before posting!

Let me know if any problems occur that are not covered in the readme.htm!


I tried to include suggestions from users as much as possible. More features are planned for future updates!

[DigiMon]

Looks awesome Klemen! ANother donation from me will be heading your way soon, for your hard work and providing us with a great script!

[Lee]

Thanks for the upgrade! I've just installed a copy to test out and I hope to have it in full production on my website soon!

[puniksem]

I've installed and tested your new version 2 upgrade this evening and as yet I have found no problems or conflicts with the entire script.

The integration with the existing version went without a hitch, and the readme was clear and easy to understand. It was also nice to see that you have kept your promise by adding many of the user suggested features, including mine.

WELL DONE!

I'm now going to have a play with your two new little scripts, random text and image.

[karelb]

Just browsed and downloaded your new version.
Seems like excellent work and as soon as I have the upgrade up and running I will buy a copy.

Thanks

KArel

BTW: the readme.html has a very strange requirement for the PHP version:-)

[Klemen]

Thanks for the kudos all, hope it serves you well. I did include a number of user suggestions and many more will come in future releases.

Strange requirement fro PHP version Karel? It says 4.3.2, doesn't it? That doesn't mean either 4 or 3 or 2, but version 4.3.2 or higher because this version introduced some functions required and used by Hesk.

[karelb]

Klemen,

My readme file says:
PHP 4.3.2 or never

Just a bit odd
But thanks again for the excellent work.
KArel

[Klemen]

Oh, lol, didn't notice that, should say "newer"

[profitdollar]

Hi Klemen,

I really love your script. Thanks for the new updates!

Thank you very very much because you are giving it for FREE!

Regards,
Mir

[resellit]

When I try to go to the download page I get a 403 Forbidden error.

Same thing if i try to go to http://phpjunkyard.com



Mike

P.S. I love the previous version, can't wait to get my hands on this one!

[Klemen]

Works fine for me and for hundreds of other users. Make sure you access the download page from
http://www.phpjunkyard.com/free-helpdesk-software.php

[resellit]

Couldn't access the download with IE7 so I tried Firefox and it worked fine, thanks!

[campden]

Klemen;

Awesome software, expect some beer money from us once we have the Hesk 2.0 configured the way we like it.

Just one question, why is there no back button or why are you not automatically returned to the Ticket List after submitting a response? Or are we nuts and just can't see it?

Maybe there is some simple PHP stuff we can insert in on eor two of your scripts?

Graham

[Klemen]

Hi,

The "Home" link in top menu should bring you back to the open tickets list.

I will see if I can add some other solutions and shortcuts in the next version.

[Andee]

Great stuff. This is a major improvement on what was already great software. Have been using the original script for 12 months and are now about to use 2.0.

Thanks