ideas and wishes

[mikeo]

ideas for you that you hopefully like.

1.I miss the option that a customer need to login. Now everyone can just make a ticket. Maybe with a option so you can switch this On or Off. So before a customer can create a ticket he first needs to login.

In the login screen a user can ask for a login-ID. When he does that the admin gets a email and then the admin needs to validate the user. If its ok the user gets a email with he login-id and password. If not he gets a email the he don’t gets account

I would be nice if there was a option to change the languish. Now it’s only English and I would like the have it in Dutch for my customers. I you have a language file that you use we could translate it so everyone can use it’s own language. I know the i can translate the php files but after an update it will be gone.

If it is possible when you create a customer account that you can make note about his street and number, zip code, city, telephone number extra notes field ect. My plan is when a customer creates a ticket i can go to his place when needed and then a can see his adres and telephone.

When a customer create a ticket and I need to go to his place I need a working ticket. So maybe an option to print the ticket with al information about this ticket and history. If possible with a template so you can create you own one

So far for now. I hope you like my ideas and that you can use them.

[Klemen]

Hi,

Thanks for the ideas, will think about it.

Regards

[Rbeier]

1.I miss the option that a customer need to login. Now everyone can just make a ticket. Maybe with a option so you can switch this On or Off. So before a customer can create a ticket he first needs to login.

I actually prefer not having them login as it might deter some people from using it. I am using this in house and they are used to simply phoning support, so there's an adjustment. However, it is an option that can be turned off or on that is a good thing.

[lewis]

This helpdesk is better then most commercial scripts out there

Would it be possible when displaying the main page of tickets to see the created date and time as well as update date and time.

Sometimes I find myself looking at the same ticket over and over

All the best
Lewis

[Klemen]

Hello,

Yes, this will probably be added in one of the future versions.

Regards,

[DMarakowski]

I would also like to have the client "login" an creat an account.