Got it running but wondering how easy it is to modify?

[macdaman]

I've been playing with this for an hour or two and have spent at least that much time reading the support forum. I see a few that come close but here goes.

1 - I've changed the generation of the ticket number so that it creates a random ticket number only using 0-9. However, other support notes indicate that it can reuse these numbers on separate days. Any way to simply use a sequential number that increments by 1 for every new ticket?
2 - I no - I've also seen how one could use the date as part of the ticket number. However, it would seem that the same problem would still be possble. Couldn't the same ticket number be generated on the same day?
3 - I plan on using this as an internal call tracking system and have no need or desire for end user names or notification emails. Just the person opening the ticket. Would this be difficult?
4 - When first testing this, I got a 404 when submitting my ticket. This only happened once and it will submit the ticket every time now. However, another person (in TX on a MAC) gets the 404 every time using Netscape. If he hits backspace, it still gives him an error but duplicates the ticket (with a new number). Hitting backspace 5 times results in 5 tickets.
5 - Although I can successfully submit a ticket, clicking on view ticket takes me to my default DNS lookup page.
6 - I can not remove the www from the HESK URL. Claims I'm using an invalid format. Will let me remove the www from the Website URL.

Thanks for a great looking product! Looking forward to using it.

[Klemen]

Well the thing is I can't really be of any help if I can't access Hesk to test it myself and see the phpinfo settings. Also if you modify any of the files I have no way of knowing what you did and what could be wrong.

How hard it is to modify? Very hard if you don't know PHP and should be easy if you are experienced PHP programmer. Yes, stupid answer, but so is the question

I'd suggest you find someone who knows PHP well, tell him exactly what you need and give him FTP access to your server. If you don't know of anyone you can try posting at Rent a coder

That said:
1. and 2.: the ticket ID also acts as a sort of password, it is hard to guess an id like "DU92K5LD22EW", but if you had sequential numbers anyone could read anyone's tickets (privacy issues). For someone experienced in PHP/MySQL it shouldn't be hard to do that though.

3. Not sure exactly what you mean, but you could just give all people the same username/password and disable notifiactions in the "Your profile" page in admin panel.

4. Can't help unless I see it for myself

5. same here

6. you can try opening admin_settings_save.php in a plain text editor and change line 60 from

Code: Select all

$set['hesk_url']=hesk_validateURL($_POST['s_hesk_url'],$hesklang['err_hurl']); 

to

Code: Select all

$set['hesk_url']=hesk_input($_POST['s_hesk_url'],$hesklang['err_hurl']); 

and see if that helps.