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ticket tracking produces a 404 page
Posted: Fri Aug 24, 2007 2:49 pm
by rtw3098
Script URL:
http://www.matemedia.net
Version of script: 0.94
Hosting company: MateMedia
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: ticket tracking
Write your message below:
Entering an existing Tracking ID and clicking View Ticket results in a "page not found 404" error.
Posted: Mon Aug 27, 2007 10:59 am
by Klemen
That's because "ticket.php" file is missing on your server. Make sure you upload ALL files that come with Hesk.
404 error when clicking tracking page
Posted: Sat Sep 01, 2007 7:06 am
by sking
I received an email that a ticket was received. Then I clicked the "view your ticket" link, and lo and behold....a 404 page. ticket.php is ON my server...
Scot King
From the View source code of the page delivered after submitting a ticket:
<p> </p>
<h3 align="center">Ticket submitted</h3>
<p> </p>
<p align="center">Your ticket has been successfully submitted! Ticket ID: <b>9JLZTN788S</b></p>
<p align="center"><a href="
http://www.mywebsite.com/support/ticket ... 788S">View your ticket</a></p>
mywebsite.com ???
I'd say you have a bug, as this code should be grabbing my info from the settings...don't you agree?
Posted: Sat Sep 01, 2007 3:11 pm
by Klemen
I'd say you should double-check your settings page. Settings are stored in a file and they work fine for several thousand users, you do the math if this is a bug or not
That was funny..
Posted: Sun Sep 02, 2007 6:38 am
by sking
okee dokee...
That was funny. I had mywebsite.com in one of the fields.. That was an oversight on my part... ok.. it was a duh......
Is it possible to integrate with with a website template from my site? I want to take a header.php and a footer.php and squeeze in this program like a subway sandwich. The template would encompass all files for the client area.