"Forgot tracking ID?" non-responsive on Customer p
Posted: Sun Jul 15, 2007 7:18 pm
Script URL: http://jobdevelopers.net/news/help/index.php
Version of script: 0.94 @ April 23, 2007
Hosting company: Dot5
URL of phpinfo.php: unk
URL of session_test.php: unk
What terms did you try when SEARCHING for a solution: wide variety of terms - first here then google
Write your message below:
While Hesk works great - and is just what I was looking for - I have a problem that I do not know how to fix. I have looked in these forums for a potential answer. When that did not work, I also googled to see if there was some other solution out there. I need to know how to make the "Forgot tracking ID" link work.
When a customer clicks "Forgot tracking ID?" nothing happens. No error message. No email sent. Simply nothing.
There are no other functions known to be acting up - either with Hesk, or on the site itself.
If I cannot get this to work (which is my first choice), an acceptable solution would be to disconnect that option altogether - or point it to a webpage (with further instructions).
Version of script: 0.94 @ April 23, 2007
Hosting company: Dot5
URL of phpinfo.php: unk
URL of session_test.php: unk
What terms did you try when SEARCHING for a solution: wide variety of terms - first here then google
Write your message below:
While Hesk works great - and is just what I was looking for - I have a problem that I do not know how to fix. I have looked in these forums for a potential answer. When that did not work, I also googled to see if there was some other solution out there. I need to know how to make the "Forgot tracking ID" link work.
When a customer clicks "Forgot tracking ID?" nothing happens. No error message. No email sent. Simply nothing.
There are no other functions known to be acting up - either with Hesk, or on the site itself.
If I cannot get this to work (which is my first choice), an acceptable solution would be to disconnect that option altogether - or point it to a webpage (with further instructions).