"Forgot tracking ID?" non-responsive on Customer p

[JMM]

Script URL: http://jobdevelopers.net/news/help/index.php
Version of script: 0.94 @ April 23, 2007
Hosting company: Dot5
URL of phpinfo.php: unk
URL of session_test.php: unk
What terms did you try when SEARCHING for a solution: wide variety of terms - first here then google

Write your message below:

While Hesk works great - and is just what I was looking for - I have a problem that I do not know how to fix. I have looked in these forums for a potential answer. When that did not work, I also googled to see if there was some other solution out there. I need to know how to make the "Forgot tracking ID" link work.

When a customer clicks "Forgot tracking ID?" nothing happens. No error message. No email sent. Simply nothing.

There are no other functions known to be acting up - either with Hesk, or on the site itself.

If I cannot get this to work (which is my first choice), an acceptable solution would be to disconnect that option altogether - or point it to a webpage (with further instructions).

[Klemen]

Clicking the "Forgot tracking ID" link should display a simple form below in all modern browsers. If you're having problems with it try opening file "index.php" in a plain text editor, find and delete lines:

305:

Code: Select all

<div id="forgot" style="display: none;">

and few lines below, line 321:

Code: Select all

</div>

[JMM]

So this is what they call customer support! WOW! It's all fixed! Thank you for making me look good to my users.

Great program! Best support!