Enhancement Request: Search for Tickets By Optional Fields

bceccarelli · Post by **bceccarelli** » Tue Feb 03, 2009 5:27 pm

I really love the ease of installing and using this software.

We can almost put helpdesk into production, but we would need to be able to search for tickets by the optional fields.

Searching by subject, name & category does not meet one basic need.

Am I missing anything?
Do you plan on implementing search-by-optional-field?

Version of script: 2.0
Hosting company: Net32, Inc.

GezusK · Post by **GezusK** » Tue Feb 03, 2009 9:17 pm

We've done that with ours, by changing the subject search to point to custom1.

Post by **Klemen** » Wed Feb 04, 2009 7:52 pm

It will be added to a future version but I can't say when.