I have just D/L & installed it on my server and I think it will be a keeper.
I have used it / tried it myselves some time now, and there is one thing that comes to my mind.
If admin was able to start a conversation with a customer, I could have used this script to send out my payment emails (invoices),
and the customers could then open the messages inside Hesk and there read my (canned response) invoice message
that would contain info and a link telling them to go to Paypal(?) to pay their bill.
At the bottom they could have viewed/downloaded an attached PDF Invoice (that my invoice software already creates for me).
Then I could have Closed the Ticket when the payment was recieved.
(If the category was Billing the customer should not be able to close it himselves)
Hesk would then have kept, and showed me a list of all unpaid invoices.
Only thing needed: The admin must be able to start the ticket, not the customer.
I might be able to hack this myselves, but maybe others would like the idee also,
and it would be easier to update the script later if it was included when You give out new versions.
Again. Thank You for a great script for us tiny companies.
And, I sure will buy You a beer if this stays as a keeper on my site.
(Btw: What's Your favourite beer ?
)Sammy
