Add more Priority categories

[JMRamsey]

I am looking for a way to add another priority ('Critical').
Does anyone know how I would go about this?

Any help is greatly appreciated!

Thanks!

[A12Alex]

Hey, this isn't really an easy task for most people, so I'll help you out and tell you how

Index.php
Find:

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<option value="3" <?php if($_SESSION['c_priority']==3) {echo 'selected';} ?>><?php echo $hesklang['low']; ?></option>
<option value="2" <?php if($_SESSION['c_priority']==2) {echo 'selected';} ?>><?php echo $hesklang['medium']; ?></option>
<option value="1" <?php if($_SESSION['c_priority']==1) {echo 'selected';} ?>><?php echo $hesklang['high']; ?></option>

Place below

Code: Select all

<option value="0" <?php if($_SESSION['c_priority']==0) {echo 'selected';} ?>><?php echo $hesklang['critical']; ?></option>

english.inc.php(In the language folder)
Find

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$hesklang['high']='High';

Add above

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$hesklang['critical']='Critical';

print_tickets.inc.php(in the inc folder)
Find

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    case 2:
        $ticket['priority']='<font class="medium">'.$hesklang['medium'].'</font>';
        break;

Add below:

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    case 4: //Doesn't work unless case 4...
        $ticket['priority']='<font class="critical">'.$hesklang['critical'].'</font>';
        break;

ticket.php

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        elseif ($ticket['priority']==2) {echo '<font class="medium">'.$hesklang['medium'].'</font>';}

Add below:

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        elseif ($ticket['priority']==4) {echo '<font class="critical">'.$hesklang['critical'].'</font>';} 

Now run this sql query on the database(that hesk is connected to...):

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 ALTER TABLE `hesk_tickets` CHANGE `priority` `priority` ENUM( '1', '2', '3', '4' ) CHARACTER SET latin1 COLLATE latin1_swedish_ci NOT NULL DEFAULT '3' 

hesk_style.css
Add right at the end

Code: Select all

.critical {
	color: #FF0000;
	text-decoration: underline;
}

If there is anywhere I've missed just say and I'll tell you how to add it there too.

[coeugh]

Hello, iv folwed you step per step and its not working.

Can you explain exactly ?

Thank you.