Admin comments

Everything related to Hesk - helpdesk software

Moderator: mkoch227

Post Reply
Andee
Posts: 2
Joined: Thu Apr 24, 2008 5:39 pm

Admin comments

Post by Andee »

I have installed this software on our server and it will be extremely useful in asisting our helpdesk. Many thanks.

In our organisation we have multiple admins who may deal with any of the requests. One think that would make this script very powerful is if the helpdesk admins could make comments relating to a certain ticket, so that other admins can update themselves on what course of action has been carried out without it appearing in the emails.

Many thanks again for a great piece of software
Klemen
Site Admin
Posts: 10136
Joined: Fri Feb 11, 2005 4:04 pm

Post by Klemen »

That will be definitely included in the next version, it's already under development.
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

Image You should follow me on Twitter here

Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...

Also browse for php hosting companies, read php books, find php resources and use webmaster tools
Post Reply