Change Ticket ID

Darrell · Post by **Darrell** » Mon Jan 14, 2008 9:46 pm

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Is it possible to change the ticket id to this? 80001.......80002...etc
The 8 stands for the the year and then the next 4 numbers would be sequential in order.

Also a feature to add (maybe I missed it.)

End user registration so they don't always have to add all the info when they submit a ticket, that way they have a user name and password and they can login and submit a ticket.

Thanks for a Great Script.

sua · Post by **sua** » Tue Jan 15, 2008 3:35 am

I'm second to this request. Instead of having tracking IDs like "XGQLQ1ETQ1", is it possible to have tracking IDs like 123456?

DC · Post by DC » Tue Jan 15, 2008 5:00 am

I will help answer this one, that would be a bad idea. The whole idea is that they are nearly un-guessable ids they double as the password to that allows viewing of a ticket, so what Klem has done is on purpose as sequential numbers and such would be too simple to break you have to remember there is noo registration password as with other systems this makes it simple for the end users.

Why you would want that is beyoond me ...
I am sure he will answer you on this as well.

DC

Post by **Klemen** » Tue Jan 15, 2008 1:41 pm

What DC said is true. The randomly generated ID serves as sort of a password so customers don't have to register and login to submit/reply/view their tickets. If you just had an incremental one anybody could read any ticket.

Besides, I believe there already was a topic on this subject. I don't remember if anyone offered a solution, try searching the forum.

sua · Post by **sua** » Tue Jan 15, 2008 8:37 pm

I have to agree with you two on this. However, in my case, I don't think it would be an issue as this is only being used on an internal local intranet server.

I still like to see a solution for this though because it would be much easier for our employees to remember their IDs.

puniksem · Post by **puniksem** » Wed Apr 23, 2008 11:31 am

Why is there a need for employees/users to remember their ticket number/s when ticket responses are posted out as emails purely to remove the requirement of remembering ones ticket ID.

Also why the need to have a year of creation reference when all tickets are date and time stamped?

I get more than 600 tickets in an average week and have no problems reported concerning lost ID's.