0.94/1, after a SUCCESSFUL installation, blank pages only.

[mc2k1]

Script URL: http://www.sitisubito.it/hesk094/
Version of script: 0.94 / 0.941
URL of phpinfo.php: http://www.sitisubito.it/freeware/phpinfo.php
URL of session_test.php: http://www.sitisubito.it/freeware/session_test.php

I'm using with success Hesk 0.931 with no problems, on PHP5 & MySQL4, and also with MySQL5: this means the server settings are correct.

Now I've done a NEW installation of Hesk 0.94 (and 0.941 with the fix) to better evaluate it BEFORE upgrading the old installation.

The installation process was SUCCESSFUL, showing all the required flags as correct, but, after removing the install path, when i try to access admin interface, or the index, only a blank page appear, with no html tags in the code.

I've tried this also on other servers and MySQLs, with identical results.

I've tried also to do an UPGRADE, same story: blank pages in index & administration.

Hesk is great, and I really want to use it, so I'd like understand why 0.931 works and 0.94 not.

[Klemen]

Hi,

If I had to guess I'd say it's an error inside the settings file. But to get more info try uploading these 4 files to your hesk folder:
http://www.phpjunkyard.com/extras/test_inc.zip

Open test1.php in browser, COPY EXACTLY WHAT IT SAYS and post here. Then click the CONTINUE button. Do this until you get to file test4.php or a blank screen. Post exact results of each file here.


If you get a blank page already on the second file (test2.php) then:
- download the hesk_settings.inc.php file from your server
- open in Notepad
- change all passwords to *******
- copy/paste the settings to me, you can do it in a PM if you prefer that

[mc2k1]

test1:
Test 1/4

Simple file, works fine...

test2:
Test 2/4

Settings included OK

test3:
BLANK PAGE

test4:
BLANK PAGE

[Klemen]

Found it - the language file is causing problems. I just checked your Italian translation and you have this a few times inside:

Code: Select all

'\

but it should be the other way around (first \ then ' ):

Code: Select all

\'

Correct all those inside your language file and it should work fine.

If not try if it works with ORIGINAL english.inc.php file.

[mc2k1]

many thanks.
I'll correct it promptly and update the post.
again many thanks 4 your great script.

EDIT: i've found an isolated

Code: Select all

'

at the end of translation. Maybe I've runned too fast

[peanutmsn]

I just updated from v.93 to v.94. I'm also having a blank page come up when trying to access admin.php. I did download the four test files and ran them. All came back ok. What else do I need to try?

[Klemen]

Post these URLs here:

URL of your script:
URL of phpinfo.php:
URL of session_test.php:
URL of test1:

You will find phpinfo and session test files here:
viewtopic.php?t=138

[jaloher]

Hello

I'm having the same problem in Vers. 94, here are the URLs requested:

URL of the script: http://www.salvagebikesauction.com/support_EN/
URL of phpinfo.php: http://www.salvagebikesauction.com/supp ... hpinfo.php
URL of session_test.php: http://www.salvagebikesauction.com/supp ... n_test.php
URL of test1.php: http://www.salvagebikesauction.com/support_EN/test1.php

Thanks for your help, is an excellent software.

[Klemen]

You probably don't have MySQL enabled? It's not enabled by default in PHP 5 and this is from the phpinfo:

--without-mysql

Ask your host to enable MySQL.

Also you might want them to enable GD library (have --without-gd now) so you can use the security image.

[jaloher]

Thanks for your quick reply Klemen. I will check that out and let you know if I don't solve the problem.

Take Care

[paradis]

All the 4 tests Work Right adn at the End it Told DONE!
but The Admin Panel is Blank.


What should i Du?

Last time i have changed the Admin PassFrom the PhpMyAdmin and The Hest Works Correctly

[Klemen]

paradis what's the URL of your hesk? Also upload phpinfo and session_test files (get them HERE) so we can look for any problems in your configuration.

And you can also try manually editing hesk_settings.inc.php file (download it from the server and open in Notepad/Wordpad) and set $hesk_settings['debug_mode'] to 1 then see if you get any error messages when you try to open admin.