Unable to upload attachment to server

demonkiller24 · Post by **demonkiller24** » Tue Oct 02, 2007 3:57 am

Script URL: http://tech.bis.com.sg/public_html/test/hesk/
Version of script:0.94
Hosting company: http://tech.bis.com.sg
URL of phpinfo.php: http://tech.bis.com.sg/phpinfo.zip
URL of session_test.php: http://tech.bis.com.sg/session_test.zip
What terms did you try when SEARCHING for a solution: hesk attach

Write your message below:

It seems that im unable to attach a file to the ticket it will give me this error,

Error Mesagge: "Cannot move file to the attachments folder, please check your server path settings."

After reading through the forum and also tried some of the solutions but it doesn't seems to apply to me on my side. Well, im hosting on hostgator and also change the permission of the folders required.

Regards,
Allan

Post by **Klemen** » Tue Oct 02, 2007 10:26 am

Hi,

Extract the file phpinfo.php from phpinfo.zip and upload the phpinfo.php one, I might be able to help then.

demonkiller24 · Post by **demonkiller24** » Tue Oct 02, 2007 11:49 am

yea man, i got it extract out and it on the server. hope ya can help me out

Post by **Klemen** » Tue Oct 02, 2007 12:29 pm

Your "System/root path:" was wrong in the settings. Changed it now and it works. When you install Hesk don't change that setting, it should be OK by default after installation (just change it if uploads don't work).

And change your password!! I was able to login to your Hesk without any problems

You can do that in "Your profile".

demonkiller24 · Post by **demonkiller24** » Tue Oct 02, 2007 1:10 pm

thks dude...u got me saved from a well man...haha =x

3 cheers for ya =D