Installation Issues.... loops at step 2

Scoobies · Post by **Scoobies** » Wed Sep 05, 2007 2:30 pm

Script URL:http://www.southwestscoobies.org.uk/helpdesk
Version of script: 0.94
Hosting company: Own Server
URL of phpinfo.php: http://www.southwestscoobies.org.uk/phpinfo/phpinfo.php
URL of session_test.php: http://www.southwestscoobies.org.uk/ses ... n_test.php
What terms did you try when SEARCHING for a solution:
installation issues, installation help, installation loop

Write your message below:

I have got a problem during Installation, I agree to the license, then the tests all pass. but when i click to go to step 3 i am redirected back to step 1.

I have tried to edit the hesk_settings.inc.php file manually putting in the database details... but this makes no difference. (Have reverted to unedited file)

I run a Vbulletin forum, this uses php & mysql.... Mysql is enabled on my server, which eliminates a previous error.

Can anyone help with this Please.

I manage my own server, but i am Not experienced.

Many Thanks
Derek

Post by **Klemen** » Wed Sep 05, 2007 5:29 pm

That's a funny one - I'd say problems with sessions, but the session test file seems to work fine? Can you upload the session_test.php and session_test2.php directly into "helpdesk/install" folder and see if it works fine from there as well?

Scoobies · Post by **Scoobies** » Tue Sep 11, 2007 9:47 am

sorry for the delay in replying....

i never received notification of a reply and assumed their was none.....

i have put the files in the location requested, and get the same result as before....

http://www.southwestscoobies.org.uk/hel ... n_test.php

Derek

Post by **Klemen** » Tue Sep 11, 2007 1:12 pm

Any chance you can give me FTP access to your server (just inside the hesk folder)? I'm interested to see what is this and how to prevent it. PM me if you can arrange that.

Scoobies · Post by **Scoobies** » Tue Sep 11, 2007 7:11 pm

P.m Sent

Scoobies · Post by **Scoobies** » Wed Sep 12, 2007 3:02 pm

for some reason, the P.M is in the out box and not sent box..... how do i get it to send?

or is it sent and just not read..... I am use to vBulletin not phBB

Cheers
Derek

andrew · Post by **andrew** » Thu Sep 13, 2007 3:27 pm

Scoobies wrote:for some reason, the P.M is in the out box and not sent box..... how do i get it to send?

or is it sent and just not read..... I am use to vBulletin not phBB

Cheers
Derek

Yeah, it means its not been read by klemen yet mate, but its pending. As soon as he reads it, it will turn into sent

Im sure he will get back to you shortly.

Have you set the permissions correctly on the files in your hesk folder?
This is only a shot in the dark as it was a while ago I installed the helpdesk!

Scoobies · Post by **Scoobies** » Thu Sep 13, 2007 4:56 pm

Thanks For That, was not sure.

yes all permissions set.... The installer checks this, and confirms the necessary files are writable.

Derek

Post by **Klemen** » Thu Sep 13, 2007 6:22 pm

Yeah, Klemen is a busy guy

Replied to your PM.

willie147 · Post by **willie147** » Thu Sep 13, 2007 9:24 pm

I`m having the same problem. Can you please tell me what the resolution is.

Thanks

Willie

Post by **Klemen** » Fri Sep 14, 2007 1:34 am

Usually the issue is problems with sessions, upload the phpinfo and session test files and we will see if that is the problem in your case.

willie147 · Post by **willie147** » Sun Sep 16, 2007 6:42 am

Thnx. Managed to get it working now, but I keep getting errors at the bottom and was wondering if you had anyidea what they are or how to fix?

PHP Notice: Undefined variable: _SESSION in C:\Inetpub\wwwroot\index.php on line 90 PHP Notice: Undefined variable: _SESSION in C:\Inetpub\wwwroot\index.php on line 94 PHP Notice: Undefined variable: _SESSION in C:\Inetpub\wwwroot\index.php on line 113 PHP Notice: Undefined variable: _SESSION in C:\Inetpub\wwwroot\index.php on line 124 PHP Notice: Undefined variable: _SESSION in C:\Inetpub\wwwroot\index.php on line 125 PHP Notice: Undefined variable: _SESSION in C:\Inetpub\wwwroot\index.php on line 126 PHP Notice: Undefined variable: _SESSION in C:\Inetpub\wwwroot\index.php on line 164 PHP Notice: Undefined variable: _SESSION in C:\Inetpub\wwwroot\index.php on line 168 PHP Notice: Undefined variable: _SESSION in C:\Inetpub\wwwroot\index.php on line 185 PHP Notice: Undefined variable: _SESSION in C:\Inetpub\wwwroot\index.php on line 185

willie147 · Post by **willie147** » Sun Sep 16, 2007 6:46 am

I also get this when I try to start it up. It does work I just get an error at the bottom:

Error in my_thread_global_end(): 1 threads didn't exit PHP Notice: Undefined index: a in C:\Inetpub\wwwroot\index.php on line 50

Post by **Klemen** » Tue Sep 18, 2007 2:05 pm

PHP Notice: is "Debug mode" ON in your hesk settings? If yes try setting it to OFF.

You can also try setting error_reporting to 0 in your php.ini file.

Scoobies · Post by **Scoobies** » Sat Sep 29, 2007 4:29 pm

Any more news on this....?