Email notification issues using .94

[humpda]

Script URL: www.alexhillshs.eq.edu.au/helpdesk
Version of script: .94
Hosting company:
URL of phpinfo.php: http://www.alexhillshs.eq.edu.au/helpdesk/phpinfo.php
URL of session_test.php: http://www.alexhillshs.eq.edu.au/helpde ... n_test.php
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Hi
SInce I have upgraded to version .94 I have been receiving very sparodic email notifications when users post new tickets and now it seems to have stopped. I posted a test message to myself and did not receive it. When using the previous build I generally received all email notifications give or take a few. I assume that hesk uses the sendmail script?? According to PHP info sendmail is present and is located at /usr/sbin/sendmail -t -i Being a relative noob at all this, where can I look to see if it is calling the right function??? Thanks for your help

[humpda]

Ok...this is weirding me out. I posted a couple more test messages and got zip emails returned. I checked the settings tab and on a whim turned on debug...then went in and posted a reply as a client to a helpdesk response and bingo it worked. Posted a couple more messages as users and ticket responses and these worked....so my questions are...why would this be so? what does debug do? and is it just a fluke that it worked once devug was turned on? Thanks

[3cwired_com]

hmmm thats weird, I was always curious about mine sending mail reliably, I just haven't had a moment to exactly check it out, but that will be done shortly for Q&A purposes, hopefully all checks out well when I am finished, good luck to ya. post your findings, im curious to know the results...

[Klemen]

If it worked fine and then suddenly stopped (or even sends as zipped??) then my guess is something is wrong with either Sendmail or your PHP configuration. See if you can get a simple script like

Code: Select all

<?php
mail('you@yourmail.com','Test subject','Testing message...');
echo "MAIL SENT!";
?>

to send mail (change e-mail in the code to your own).

[humpda]

Thanks for that..seems to work ok