re set up

linkadsuk · Post by **linkadsuk** » Tue May 08, 2007 4:57 pm

Script URL: http://www.linkadsuk.com/hdesk.php
Version of script:0.94
Hosting company:internet retail direct
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:

Write your message below:

I have installed your help dek into a sub folder within my website and combined the 2 together this works fine but i have come accross a few probs.

1 if you goto http://www.linkadsuk.com/hdesk.php this works fine within my site that i am setting up.

but when you click Submit a support ticket it returns it to my index and not the support to enable users to add a ticket.

how can i set all the links to work withing the folder and not within my site i like to run them both.

I am a novice user so please be kind as to your responce it it could be in easy to understand terms please.

btw fanstatic script.

linkadsuk · Post by **linkadsuk** » Tue May 08, 2007 5:43 pm

also the same with view ticket.

Post by **Klemen** » Tue May 08, 2007 5:53 pm

What is the name of the folder where Hesk is installed in? In your settings you have Hesk URL set to http://www.linkadsuk.com , but should be the Hesk folder, for example http://www.linkadsuk.com/support

linkadsuk · Post by **linkadsuk** » Tue May 08, 2007 6:04 pm

ok settings that i have

Website URL = http://www.linkadsuk.com
Hesk URL = http://www.linkadsuk.com/help
System/root path = /home/******/public_html/help ***** = database name

i have changed the settings to the folder as you requested

but when you goto http://www.linkadsuk.com/hdesk.php

where i brought the 2 together and you use any of the helpdesk links it calls my files and not the helpdesk files ?

also when you click Forgot tracking ID? within my site you get error on page ?

these are correct

Checking status of required files and folders
/hesk_settings.inc.php Exists, Writable
/attachments Exists, Writable

linkadsuk · Post by **linkadsuk** » Tue May 08, 2007 6:15 pm

what i am trying to get is that all the pages and helpdesk runs within my website and template so not to display just a white page if i direct link to

http://www.linkadsuk.com/help

it works 100% but none of my template is around the helpdesk

but if you goto

http://www.linkadsuk.com/hdesk.php

as you see it is within my template and look realy good but none of the helpdesk links work when it within my site only when it outside my website.

Post by **Klemen** » Tue May 08, 2007 7:05 pm

Your modified "http://www.linkadsuk.com/hdesk.php " won't work properly unless you edit ALL of the files, links, etc... A lot of work and complication and that's not something I can help you with.

There is an easy way to make a template - why not just use the header/footer file that come with Hesk? Simply place all the code you want before Hesk into "header.txt" and all the HTML code you want after hesk into "footer.txt" code.

linkadsuk · Post by **linkadsuk** » Wed May 09, 2007 6:19 am

many thanks i did it your way http://www.internetretaildirect.com/

I tried to bring my header and footer over to the header.txt and footer.tex but it wont call it form my site so i leave as it btw great script.

Thank you
Martin