Closed but always open for the visitor

nicolas78 · Post by **nicolas78** » Sat Apr 21, 2007 1:21 pm

Script URL: http://www.freeks2.org/siteweb/web-mail/
Version of script: 0.93.1
Hosting company: OVH Franch
URL of phpinfo.php: http://www.freeks2.org/serveur/phpinfo.php
URL of session_test.php:
I do not know

Hello, Excuse me, I allows itself to contact you because I have a concern. In spite of made that I close the ticket on my side in the console, the visitor arrive nevertheless always to poster above. How to make to correct this bug? Thank you for your assistance.

Can you help me ?

Post by **Klemen** » Sat Apr 21, 2007 5:14 pm

Hi,

Not sure exactly what you mean. If you close the ticket the customer can still see the ticket, it's normal. Just like for example this ticket is closed (Resolved) but the customer still is able to see it:
http://www.phpjunkyard.com/hesk/ticket. ... N8B13YMP3W

nicolas78 · Post by **nicolas78** » Sat Apr 21, 2007 7:51 pm

Me I close a ticket in the console of management. The customer manages to consult the discussion what is normal, but it always arrive although the ticket is in statute “CLOSES” with poster a new answer, and that réouvre at the passage the ticket in “OPENED” statute automatically.

In the bond that you published, I come to make a test and I obtain the same thing. The ticket is closed and yet the customer can nevertheless open it again since the form to put an answer is present. What is is not logical.

Post by **Klemen** » Sat Apr 21, 2007 9:24 pm

Yes, that's the idea - if the customer isn't satisfied with the answer (for example a problem isn't solved) he posts a reply and the tickets reopens (so the admin can see the ticket again and reply to it). It's on purpose.

nicolas78 · Post by **nicolas78** » Sat Apr 21, 2007 9:43 pm

Me I would like that they cannot do it for reasons of operation. Or whereas I can notch a box side administror if I wants that a member cannot open again.

My my direction the principle of fence of a ticket is well to prevent from continuing the discussion. There is T a solution to correct this point?

For the use that I make of the tool it is true that I would have liked that the fence is not modifiable by the user but only that by the administrator.

nicolas78 · Post by **nicolas78** » Sat Apr 21, 2007 9:45 pm

Small bracket: For your information, in addition will know that we are franaçis. We installed the French version. However we have creates a new French file good more complete than that which was proposed and was not perfect. If you want it I could in addition send it to you. Good day. End of bracket.