Change Sort Default

[RazorElite]

Hi, is there anyway to change how tickets are sorted by default. The default sort method is to sort by Priority. However, I rather sort my tickets by date, but it is time consuming to sort them each time I answer a ticket. So is there anyway to always have the tickets sorted by another option?

Thanks

[Klemen]

In the file inc/print_tickets.inc.php line 54 assigns the default value for sorting:

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$sort = hesk_input($_GET['sort']) or $sort='priority';

You can change 'priority' to some other default option:
trackid (ticket tracking ID)
dt (date)
and also name, subject, status

Note though that date is the date of creation of ticket, not last reply. That's coming in next version, but too complicated in this one to explain
viewtopic.php?t=1325

[RazorElite]

Worked great. Thanks. Now Hesk is perfect for me. Way better than my last helpdesk software.

[gavking]

What exactly needs to be done to make it sort descending? I've done the above and that works, but i'd like to see the oldest open tickets first.

Regards,
Gavin.

[Klemen]

Hmm, try changing

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if (isset($_GET['asc']) && $_GET['asc']==0) {$sql .= " DESC ";$asc=0;$asc_rev=1;}
else {$sql .= " ASC ";$asc=1;$asc_rev=0;}

to

Code: Select all

if (isset($_GET['asc']) && $_GET['asc']==0) {$sql .= " ASC ";$asc=0;$asc_rev=1;}
else {$sql .= " DESC ";$asc=1;$asc_rev=0;}

Didn't test it though