Is it possible to view all tickets sorted by closed date? I don't see the closed date recorded so maybe it could be done by last post date?
I don't mind editing the php a bit if someone can point me in the right direction...
view tickets sorted by closed date
Moderator: mkoch227
Possible yes, easy no.
In current version it would require some advanced SQL (join tickets and replies tables by trackid/replyto and then sort found replies by date), but that's unfortunately out of the scope of my support.
The next version of Hesk (0.94 currently still in Beta testing) will have sorting by last modified (which equals closing date if ticket is closed) integrated so you might want to wait for the release.
In current version it would require some advanced SQL (join tickets and replies tables by trackid/replyto and then sort found replies by date), but that's unfortunately out of the scope of my support.
The next version of Hesk (0.94 currently still in Beta testing) will have sorting by last modified (which equals closing date if ticket is closed) integrated so you might want to wait for the release.
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here 
You should follow me on Twitter here
Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...
Also browse for php hosting companies, read php books, find php resources and use webmaster tools
You should follow me on Twitter hereHelp desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...
Also browse for php hosting companies, read php books, find php resources and use webmaster tools