REPORT BUGS AND MISSPELLING HERE

Post by **Klemen** » Sat Apr 23, 2005 10:04 pm

Hi all,

Hesk is a new script which has been just released. Although I tested it keep in mind it can still have some bugs and/or misspellings. Please report those here.

For more info on Hesk visit
http://www.phpjunkyard.com/free-helpdesk-software.php

Regards,

atwilley · Post by **atwilley** » Wed Apr 27, 2005 8:43 pm

I just downloaded the help desk files and i happen to notice a file missing called info.php its the file needed to "Test Database Connection"
Just wondering where i could get ahold of that file or if any more files might be missing????

Thanx Willey

Post by **Klemen** » Thu Apr 28, 2005 8:00 am

Hi,

The info.php is not in the package anymore, you can test the database connection using the install.php file.

Regards

Naresh · Post by **Naresh** » Wed May 04, 2005 10:59 am

Klemen Stirn wrote:Hi,

The info.php is not in the package anymore, you can test the database connection using the install.php file.

Regards

I am just trying to install the software .When i click TEst database connection in intsall.php page, its going to /info.php and says page not found .

Where i am doing wrong

My Php version = 4.3.4
Mysql server = 4.1
Web server = IIS

Regards
Naresh

Post by **Klemen** » Wed May 04, 2005 1:56 pm

Hi,

A new version has just been released, download it and try with the new install.php.

Regards

Guest · Post by **Guest** » Thu May 19, 2005 1:36 pm

Hello.

I'm trying to get hesk to work, and everything seems okay except that
when I login to the admin page, I get this:

"Your session has expired, please login using the form below."

and no matter how many times I try again, it doesn't seem to get me anywhere.

I am running mysql 4 and php 5 w/ Apache on a Windows XP SP2 system if that helps.

Any help would be appreciated

Crenim · Post by **Crenim** » Thu May 19, 2005 1:38 pm

...and that last guest post was me.. I forgot to login.

Post by **Klemen** » Thu May 19, 2005 3:28 pm

Hi,

Two problems are possible:

1. Your browser is set to not accept any cookies. Does the demo version of Hesk work for you? If yes, this is not the problem.

OR

2. Something is wrong with session handling on your server/with your PHP installation. Make sure sessions are enabled in your PHP installation (they should be by default). You can check session starting with this simple script:
http://www.phpjunkyard.com/extras/session_test.php

Upload it to your server and see if you get any error messages when you open it (the PHP file, not ZIP

).

Regards

Crenim · Post by **Crenim** » Thu May 19, 2005 4:21 pm

The demo does work, and I checked into the cookie issue, and that's not it. I also tried to download that session script you had listed but I just get a 404 error.

Post by **Klemen** » Thu May 19, 2005 8:55 pm

Hi,

Then the problem is with session handling in your PHP installation. Sorry, that file is:
http://www.phpjunkyard.com/extras/session_test.zip

Regards

Fabio · Post by **Fabio** » Sat May 21, 2005 10:30 pm

POST EDITED BY KLEMEN

MESSAGE: I have deleted this post to prevent anyone from messing up with Hesk installations. There was nothing wrong with the post, I am just deleting it for preventive. Thanks for the warning Fabio.

Klemen Stirn

Post by **Klemen** » Sun May 22, 2005 8:35 am

Hello Fabio,

Hmm, thanks for the note, I didn't think about it. Will make the change sometime this week and post it in the newsletter.

Regards,

forgette · Post by **forgette** » Thu May 26, 2005 7:28 pm

Script URL: [private]
Version of script: 0.91
Version of PHP: 4.3.11
Hosting company: [myself]
Have you searched THIS FORUM for your problem: yes
(if not please do before posting)
If so, what terms did you try: delete, ticket, then I read every hesk related message as a guest today.

Write your message below:

Webserver: IIS 6.0

Thanks for making this script, it is really tight! Good easy install. I'm currently testing several different scripts to see what will suit my needs for a small support crew and a medium sized public library. So far, Hesk is in the lead due to the simplicity for the end user to submit requests.

As Administrator, I'm viewing all tickets. I choose to delete a ticket. Check the box, click "Delete Selected Tickets", screen returns that ticket has been deleted, click continue and:

receive the following url:
http:// [private] /hesk/admin_main.php&Refresh=69526

which results in a 404 error

I have not had this refresh problem with other scripts (dotproject, phpwebsite) so I'm not sure if it is a PHP problem or a Hesk issue. I admit that I am a php newbie.

Post by **Klemen** » Thu May 26, 2005 10:48 pm

Hello,

404 is a "page not found" error. My guess is something is wrong with your $hesk_settings['hesk_url'] setting in your hesk_settings.inc file. Check that URL and make sure you don't put a / at the end of the URL.

WRONG: http://www.yourdomain.com/hesk/
OK: http://www.yourdomain.com/hesk

Regards

forgette · Post by **forgette** » Fri May 27, 2005 1:15 am

Unfortunately that does not seem to be the solution

The hesk_settings.inc is correct:

/* Help desk settings */
$hesk_settings['hesk_url']="http://private/hesk";
$hesk_settings['hesk_title']="BPLCS Test Support System";
$hesk_settings['max_listings']="15";

If you need more info, feel free to email at my personal address.

cheers!

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REPORT BUGS AND MISSPELLING HERE

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