View Only Functionality?

[bdogg]

We've been using Hesk for a while now and have been very happy with it! Now management wants us to allow users other than IT to be able to view all open tickets, but we in IT do not want them to have access to reply, close, etc. the tickets. In other words, read only access to view all open tickets. Right now, if a user has access to a category, they also have access to interact with the ticket.

Any way to do this? I'm not a PHP guru, but I can pick apart code. I figure that this could be accomplished with altering the rendering of the admin_ticket.php page by using the hesk_isAdmin function. In other words, if the user is an admin, let them interact with the page. If not, do not render the Add Reply section.

Alas, I do not know php, so I don't know how to do this. Any ideas?

Brian

[Klemen]

View-only would actually require more work, the isAdmin function only separates administrators with full access from other staff with limited access.

Too much work and is out of the scope of this support forum. You could get a paid modification for this, contact me for a quote if interested.
http://www.phpjunkyard.com/contact_topic.php?topic=11