trouble ticket no. not showing in submit a ticket page

jhonny · Post by **jhonny** » Tue Apr 26, 2005 5:25 pm

can you put a trouble ticket no. after it submiting a ticket in the page coz if for example a customer will follow-up it have no idea of the ticket no. because it does'nt show it when you submit one. I tried it in your test page.
thanks,
jhonny

Post by **Klemen** » Tue Apr 26, 2005 5:45 pm

Hi,

Not really sure what you mean? Give me an example and I will add it.

Regards

Guest · Post by **Guest** » Tue Apr 26, 2005 7:47 pm

for example, when I submit a ticket in the web page and completed the information needed and click submit ticket... the web page should show something like this..
------------------------------------------
Ticket submitted

Your ticket has been successfully submitted!
Your ticket number is 123456 <------ this is what I meant

View your ticket
------------------------------------------
I this way I can know the ticket number w/o using the admin panel. I hope I made my self clear to you

jhonny · Post by **jhonny** » Tue Apr 26, 2005 8:00 pm

------------------------------------------
Ticket submitted

Your ticket has been successfully submitted!
Your Tracking ID is 123456 <------ this is what I meant (ticket number)

View your ticket
------------------------------------------
sorry if I double post I dont see any edit here.

Post by **Klemen** » Tue Apr 26, 2005 8:34 pm

Hi,

You need to be a registered member and logged in to edit messages

I see now what you mean. The ticket ID is E-MAILED to you (customer, person who submits ticket), but a good point anyway, will add that probably over this weekend.

Regards

jhonny · Post by **jhonny** » Wed Apr 27, 2005 3:48 pm

hello,
Thanks for the quick reply, and I'll wait for it and thanks again

jhonny