I am using the latest version of Hesk and have found nothing answering this. I was to be able to open a new ticket (entering the clients name and email) and have them contacted about the new ticket.
A similar thing is found in Kayako and its a great way around the email piping issue. Say a client emails me personally, i can respond in the ticket and hopefully reinforce the correct method of communicating...
Just a thought...
Can Admin open a ticket for a client...
Moderator: mkoch227
Well you could submit the ticket from the customer interface for him 
But worth a thought anyway, will consider this for one of the future releases.
But worth a thought anyway, will consider this for one of the future releases.
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here 
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