emails errors, need to fix

Helpdesk for my helpdesk software

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anwoke8204
Posts: 11
Joined: Fri Sep 22, 2006 8:05 am

emails errors, need to fix

Post by anwoke8204 »

Script URL: http://rooksystems.no-ip.biz/tticket
Version of script: 0.93.1
Hosting company: Me using xampp webserver
URL of phpinfo.php: http://rooksystems.no-ip.bix/phpinfo.php
URL of session_test.php: http://rooksytems.no-ip.biz/session_test.php
What terms did you try when SEARCHING for a solution:
email errors
Write your message below:
Hi I don't know if it is the script or my e-mail server(hmailserver), but for the past couple of days now when people submit tickets, the emails aren't being sent. If I open up my webmail interface, or my e-mail client I can still send e-mails using my e-mail server. so I am not sure, any ideas?
thanks

anyone know how I fix this, do I need to delete hesk, and re-install it. would that work possibably(spelling).

I can copy and pase the error log here if need be as well
Klemen
Site Admin
Posts: 10142
Joined: Fri Feb 11, 2005 4:04 pm

Post by Klemen »

Hi,

See my reply here
viewtopic.php?t=758
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anwoke8204
Posts: 11
Joined: Fri Sep 22, 2006 8:05 am

Post by anwoke8204 »

viewtopic.php?t=758
I do my own hosting, and it was working up till recently, I haven't made any any changes in any of the settings, so am not sure why it stoped.
Klemen
Site Admin
Posts: 10142
Joined: Fri Feb 11, 2005 4:04 pm

Post by Klemen »

Well if it was working and stopped it sure mustn't be a problem with Hesk as no changes to Hesk have been made.

Try this: open a new text file and paste this code inside:

Code: Select all

<?php
$recipient='you@yourmail.com';
mail($recipient,'Testing mail','This is just a test, mail working!');
echo "Mail sent!";
?>
Change 'you@yourmail.com' to your e-mail address (one NOT hosted locally, for example use @gmail.com or @hotmail.com). Save it as "mail_test.php", upload to your server and open in your browser then check your mail - did you get the test e-mail?
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

Image You should follow me on Twitter here

Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...

Also browse for php hosting companies, read php books, find php resources and use webmaster tools
anwoke8204
Posts: 11
Joined: Fri Sep 22, 2006 8:05 am

Post by anwoke8204 »

i get Warning: mail() [function.mail]: "sendmail_from" not set in php.ini or custom "From:" header missing in D:\xampp\htdocs\rooksystems\mail_test.php on line 10
Mail sent!
Klemen
Site Admin
Posts: 10142
Joined: Fri Feb 11, 2005 4:04 pm

Post by Klemen »

Go to your php.ini and set sendmail_from to a default "From:" e-mail address then try again
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

Image You should follow me on Twitter here

Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...

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anwoke8204
Posts: 11
Joined: Fri Sep 22, 2006 8:05 am

Post by anwoke8204 »

that seemed to have worked, thanks :D
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