ideas and wishes

mikeo · Post by **mikeo** » Mon May 09, 2005 8:38 am

I apologize for posting this in the wrong area i put it now in the right one.

Henk · Post by **Henk** » Wed May 18, 2005 7:06 pm

How about adding attachments to the ticket??
Stored on the webserver and / or emailed to the admin.. either one works for me..

Would help me a lot..

Margy · Post by **Margy** » Thu Jul 28, 2005 7:06 pm

Henk wrote:How about adding attachments to the ticket??
Stored on the webserver and / or emailed to the admin.. either one works for me..

Would help me a lot..

I think this will be a great idea!

Regards,
Margy

gabrielbaez · Post by **gabrielbaez** » Wed Aug 03, 2005 1:46 pm

Yup I was just wondering about this...... anybody working on this?

jamsoft · Post by **jamsoft** » Wed Aug 03, 2005 5:06 pm

Below are a few ideas/features in no particular order that would be very nice to have:

(1) Option to "always be logged in"
— whenever I close my browser window and then go back to the Hesk it requires me to re-login. This becomes annoying after a while. It would be nice to have a feature to store the pw in cookies for a longer period of time.

(2) Compose and send emails directly to people
— It would be nice to be able to click on a person's email address and go to a page where you can then compose and send an email directly to them all within Hesk. Rather than when clicking on an email address having it open in an external program (outlook, etc.)

(3) Private reply option
— when posting a reply to a ticket it would be nice to have the option (checkbox ?) to make your reply 'private' – meaning that it's only viewable to logged in users and not the person who submitted the ticket when they track it.

(4) Change ticket categories
— It would be nice to be able to change the category a ticket has been assigned to. Sometimes people don't choose the right category, and it's a pain not being able to change it.

(5) Add ticket (while logged in)
— I use Hesk so that people may submit a support ticket. I also use it to manage tasks/jobs that I have to do. It would be nice for a logged in user to be able to add a ticket, possibly without having to add an email address.ea where you add tickets

(6) Stats
— Various statistical information would be nice. Such as the number of tickets (and which ones) a user has closed.

(7) Calendar / Due Dates
— Sometimes tickets are due and/or need to be done on a set date/time. It would be nice to have a calendar feature allowing a person to set (if they wanted) a due date for a job.

______________________________

Of course it's easy to think of all these features, but it's obviously a lot of time and work to implement them. As always, keep up the good work, and thanks for listening :0)

-Nate[/b]

Post by **Klemen** » Wed Aug 03, 2005 5:28 pm

Hello All,

Thanks for the ideas. Keep them coming, I really do read them all and note the ones I find interesting and think users will benefit of them.

However I cannot give ANY guarantees as to when and if these features will be added. Hesk is a free script (just like the others here at phpjunkyard.com) so I need to take care of the business first before working on these scripts

And don't expect Hesk to ever have all the features that $500/year scripts have

Regards

gabrielbaez · Post by **gabrielbaez** » Fri Aug 05, 2005 7:41 pm

just dont forget about the attachment option

and how about having options to assign a ticket to an admin
and allowing the admin to modify the category of the submited ticket.... incase it gets submited in the wrong section and allowing the admin on which category should he receive notices from.

Tony · Post by **Tony** » Sat Sep 10, 2005 5:44 pm

It would be very nice whether there will be the possibility to hide some fields or just setting them as non-required. For example the priority one. Thanks for the good work!

Tyr · Post by **Tyr** » Fri Jan 27, 2006 8:06 pm

I have just started using Hesk and find it very useful and intuitive. The only thing I found lacking, really, was the ability for the admin/technician to change the category of the submitted ticket.

I realize this idea has been submitted (see below), but I just wanted to add my support for this feature for a future release. Thank you for your great efforts!

jamsoft wrote: (4) Change ticket categories
— It would be nice to be able to change the category a ticket has been assigned to. Sometimes people don't choose the right category, and it's a pain not being able to change it.

Post by **Klemen** » Sat Jan 28, 2006 5:28 pm

Hello,

Just an update for all: the next version is 80% done and it will have many new features suggested here (file attachments, custom fields, change category and more). I hope to have the beta version out within a week or two.

Regards

jamsoft · Post by **jamsoft** » Mon Jan 30, 2006 6:39 pm

Klemen,

Thanks for the info, and I'm glad to hear development is coming along nicely.

Keep up the good work and keep us posted!

-Nate

jamsoft · Post by **jamsoft** » Mon Feb 20, 2006 6:46 pm

Hey Klemen,

Just dropping in to check on the status things. Any news on the the beta?

Thanks,
-Nate

Post by **Klemen** » Mon Feb 20, 2006 8:28 pm

No news at the moment to be honest, been busy doing other stuff. What's left to be done is settings control panel (editing settings from admin panel instead of manaully editing the settings file), documentation, installation/upgrade files and a few minor changes.

I know you would like to see the new version as soon as possible, but believe me, so do I. Will let you all know when the beta is out.

Regards

webworks · Post by **webworks** » Thu Sep 21, 2006 1:41 am

Can I pay you to add attachment uploads?

Hello - I'm not concerned if it's free or not, I'd really like to use it, but only if you'll let me pay for this modification?

Thanks for your response -
Heather Mc

Post by **Klemen** » Fri Sep 22, 2006 8:58 am

Bad timing unfortunately, I will be out of the country for the weekend and then also from 26th Sept to 8th Oct. After that will see what I can do.

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ideas and wishes

ideas and wishes

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Re: ideas

Can I pay you to add attachment uploads?