Adminlogin failed after clicking Link from e-mail

[_gm]

Hello!

Your HD System is running really good.
But one thing I do not understand:

When someone creates a new ticket, an e-mail will be send zu the admin. I receive the mail and everything is ok.
When I click the link to the new opened ticket, I come correctly to the adminlogin

The header shows following

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http://support.mydomain.de//admin.php?a=login&notice=1&goto=%2F%2Fadmin_ticket.php%3Ftrack%3DZZV8727HMS

I choose my name and my password, Enter

Following message was send:
admin_ticked.php was not forund

When I change the url to:

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http://support.mydomain.de//admin.php

choose my name and pass, I can login correctly and can do everything I´d like to.

When i´m locked in once, I can close my brouser and can click the link in the e-mail which doesn´t work before but now it works and I can directly work at my ticket.

may you plese tell me what we did wrong?

thx

gm

[Klemen]

Hi,

Have you been editing the files? If yes check file names and links, your error says "admin_ticked.php", the file is named "admin_ticket.php"

If you haven't been editing it please post the URL to your script so I can check.

Regards

[_gm]

Sorry, its "admin_ticket.php" was wrong written by me.

The url:

Direktly to the support helpdesk:

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http://support.ggmj.de/

direkt Link (from sended e-mail): (login not possible with correct PW)

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http://support.ggmj.de//admin_ticket.php?track=ZZV8727HMS

when you click on the url in the mail, it´s this showing:

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http://support.ggmj.de//admin.php?a=login&notice=1&goto=%2F%2Fadmin_ticket.php%3Ftrack%3DZZV8727HMS

login for supporter: (login with correct PW possible)

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http://support.ggmj.de//admin.php

Note:
I payed for the remove of the copyright info, you will not find that.


greets
gm

[Klemen]

Hi,

Does this URL work ok (please TRY IT don't just say no)?
http://support.ggmj.de/admin_ticket.php ... ZZV8727HMS

If it does let me know and I will tell you what to change.

As for the license don't worry, I keep records of all active licenses

[_gm]

hey, it works

one "/" too much ?

Please tell me, what to change.

thx

[Klemen]

Hi,

Just change $hesk_settings['hesk_url'] in your settings file from

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$hesk_settings['hesk_url']="http://support.ggmj.de/";

to

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$hesk_settings['hesk_url']="http://support.ggmj.de";

(note that I removed / after .de)

Regards,