Help using HESK with Xampp

ckarnuth · Post by **ckarnuth** » Sat Aug 26, 2006 3:24 pm

OK, so here is the problem that I am having. I host my own website on my computer using Xampp, and can not figure out how to upload the hesk software to my website. I have read the readme file and tried to use filezilla, to upload the files. If there is anyone that uses the combination Xampp and hesk, any help would be greatly appreciated. Thank you in advance.

pasado · Post by **pasado** » Sat Aug 26, 2006 8:59 pm

you can't upload to your hardrive... here's what to do.

Copy the hesk folder to your xampp\htdocs\ folder

then in your browser enter yourweb-address/hesk/install.php

just enter and follow the instructions and thats it

ckarnuth · Post by **ckarnuth** » Sun Aug 27, 2006 5:38 pm

Thank you that worked like a charm. I don't know why I didn't think of it considering that is where the rest of the site is located at, and that only makes sense. Once again thank you for your help

pasado · Post by **pasado** » Sun Aug 27, 2006 5:42 pm

Glad to be of service

I'm using xampp myself...

ckarnuth · Post by **ckarnuth** » Sun Aug 27, 2006 5:43 pm

That makes sense then, what type of site are you running ?

pasado · Post by **pasado** » Mon Aug 28, 2006 9:08 am

At the moment I'm hosting my bro's business website http://pdocherty.sytes.net but later when I've figured out the virtualhost bit I hope to run a few more sites of my own.

ckarnuth · Post by **ckarnuth** » Mon Aug 28, 2006 12:01 pm

yeah that whole virtual host has me baffled a little also. good luck, let me know if you figure it out

ckarnuth · Post by **ckarnuth** » Sat Sep 02, 2006 3:52 am

got a new one for you, this is the error that I recieved, when i tried to install HESK on another computer, that will also be hosting another web page.
Error

Can't execute SQL: INSERT INTO `hesk_tickets` ( `id`,`trackid`,`name`,`email`,`category`,`priority`,`subject`,`message`,`dt`,`ip`,`status` ) VALUES ( '','8SMUTM6W','adf','asdf@assfdg.com','1','3','ag','af',NOW(),'192.168.3.4','1' )

MySQL said:
Table 'hesk_tickets' is read only

Any ideas why it is read only. I was able to install Hesk and got a connection and everything, tested it and it worked fine. Locked the computer and went outside to smoke a cig, and then when I came back that is the error that I got when i tried to show someone how to use Hesk.
This box is also running on xampp, and all services are active and running.

Post by **Klemen** » Sat Sep 02, 2006 7:25 pm

I don't have any experience with xampp, but I say get Linux and Apache

pasado · Post by **pasado** » Sun Sep 03, 2006 9:26 am

Klemen Stirn wrote:I don't have any experience with xampp, but I say get Linux and Apache

Comments like these are never helpful, and seldom useful... besides this has nothing to do with xampp.

Log in to phpMyAdmin, look for the line that contains your hesk database
and on the far right of the line click on this

Check privileges for database "hesk" (or whatever you called it)

Under Privileges it should read ALL PRIVILEGES

Click on the action icon to verify that ALL the following privileges are selected:
Data
Structure
Administration

Also make sure all the Resource limits are sey to 0

ckarnuth · Post by **ckarnuth** » Wed Sep 20, 2006 3:53 am

I am having a problem with hesk not sending emails to notify of new tickets. I have enabled it in my profile, however still no email. Any help ?

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