Blank page when testing db connection

[MoroMate]

Script URL: running locally only
Version of script: 0.93.1
Version of PHP: 5.1.4
Hosting company: N/A
Have you searched THIS FORUM for your problem: Yes
(if not please do before posting)
If so, what terms did you try:
blank, test database connection
Write your message below:

WHen i try to Test the db connection using install.php i get a blank screen.
I am running Apache 2.2.2 on Win XP Pro, trying this app out to use to track my own issues.
I tried $hesk_settings['debug_mode']="1"; and still get a blank screen.

I installed MySQL 5.0 and can connect to the db using the user and password.

I guess this could be a PHP/MySQL issue, although I have enabled the extension=php_mysqli.dll in the php.ini file. Any ideas?

[Klemen]

Do you get any errors in the apache error logs? Also you should try this
viewtopic.php?t=893
as it sometimes is a problem when upgrading MySQL with PHP

[ScanSys]

Hi!
I have the same problem. When testing the database connection I receive a blank page. I did a clean install of mysql, but performed the query stated on the latest reply within this topic. Result is the same... still a blank page.

I use PHP v5 and MySQL v5. PHP scripts are working fine.
/* Database settings */
$hesk_settings['database_host'] = "server";
$hesk_settings['database_name'] = "helpdesk";
$hesk_settings['database_user'] = "root";
$hesk_settings['database_pass'] = "";

I tested what happend when the host was switched off. If the host is switched off I receive again a blank page. So it looks like the page isn't even connection to the database.

The logfiles of the webserver used (IIS 6.0) doesn't state any errors.

Hope someone can help.

[Klemen]

Have you enabled MySQL in PHP 5? It's not enabled by default in PHP 5, see PHP manualy for instructions.

Are you sure your daabase host is "server"? Try "localhost"?

Also are you sure your root MySQL password is blank?