2 problems: Email notifications & view tickets

Helpdesk for my helpdesk software

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PeppezZ
Posts: 3
Joined: Thu May 04, 2006 11:48 am

2 problems: Email notifications & view tickets

Post by PeppezZ »

Script URL: http://hostingdc.serveftp.org/
Version of script: 0.93.1
Version of PHP: We use Easyphp package
Hosting company: Win 2003 server, on dedicated server
Have you searched THIS FORUM for your problem:
(if not please do before posting)
If so, what terms did you try:

Write your message below:

-The various email notifications doesn't work
I set this:
/* Contacts */
$hesk_settings['support_mail']="hosting@yhubita.com";
$hesk_settings['webmaster_mail']="hosting@yhubita.com";
$hesk_settings['noreply_mail']="hosting@yhubita.com";

I have to do some other?

-When someone open a new ticket and after compile the form, in the page that there a thing like this: Your ticket was succesefully opened" "click here to view ticket" if you click on "click here to view ticket" it makes an error... page not found
Klemen
Site Admin
Posts: 10142
Joined: Fri Feb 11, 2005 4:04 pm

Post by Klemen »

Hi,

1. Hesk uses standard PHP mail() command, of it doesn't work something is probably wrong with your PHP setup (does mail() command work in any other script?)

2. You have wrong $hesk_settings['hesk_url'] URL, it is probably set to
http://hostingdc.serveftp.orgk
(note .orgk instead of .org)

Regards
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

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