Cant access Hesk or even Teams

[chrisdevelop]

Script URL:
Version of script: hesk 364
Hosting company: Certa Hosting
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:

Write your message below:
1st we tried to upgrade from 363 to 364 it all went well BUT when we looked at our customer list instead of 1 entry their were 7 entries with the same name then another customer their were 5 entries with the same name we therefore had to restore files and database back to 363 so something is not right.

The currant problem is we have installed 364 onto a new database, It was all going well until we logged back in and went to add another team member, its asking for the password, as admin we put in the password but its saying wrong.

We even went to the extent of creating a new HASH password into the PHPmyAdmin, now we cant even get into Hesk. Can anyone help as this is now a nightmare, weve been trying now for 4 hours.
www.stcias.co.uk/session_test.zip
www.stcias.co.uk/phpinfo.zip

[Klemen]

To restore access to your help desk, try using the password reset script from "Step 2" here:
https://www.hesk.com/knowledgebase/index.php?article=22

That script will reset login credentials for the main administrator.

There were no database changes between 3.6.3 and 3.6.4, so upgrading between these two versions doesn't make any changes to the database.

You are seeing many customers with the same name on the "Customers" page because you probably have customer accounts turned off in Admin panel > Settings > Help desk. In that case, a new "customer" is created for each ticket and you can ignore the display there. To really use customer accounts, you need to enable them first.