Edit Customers without email-address is not possible

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lepool
Posts: 2
Joined: Thu Mar 06, 2025 10:47 pm

Edit Customers without email-address is not possible

Post by lepool »

We use Hesk 3.5.2 .
No email address is used for customers in our configuration. In this case, it is not possible to edit customers as a result of a check for double email addressing in function "update_user()" in "manage_customers.php" . If i try to modify a customer , then the result is "A customer with this email already exists" .

Thanks for the great Job.
Lepool
Klemen
Site Admin
Posts: 10141
Joined: Fri Feb 11, 2005 4:04 pm

Re: Edit Customers without email-address is not possible

Post by Klemen »

I confirm 3.5.2 with emails disabled is not working correctly. We will fix this and push an update in the following days.
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Klemen
Site Admin
Posts: 10141
Joined: Fri Feb 11, 2005 4:04 pm

Re: Edit Customers without email-address is not possible

Post by Klemen »

Can you try this and see if it fixes your issue?

1. BACKUP your existing Hesk database
2. upload these files: https://hesk.com/extras/hesk3/hesk352_c ... _email.zip

Then please check:
- can you edit a customer now
- can you submit tickets without an email from customer side
- can you submit tickets without an email from admin side
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

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lepool
Posts: 2
Joined: Thu Mar 06, 2025 10:47 pm

Re: Edit Customers without email-address is not possible

Post by lepool »

Hi Klemen,
my tests was running successfully.

Thanks for your rapid solution.
Lepool
Klemen
Site Admin
Posts: 10141
Joined: Fri Feb 11, 2005 4:04 pm

Re: Edit Customers without email-address is not possible

Post by Klemen »

Thank you for confirming.

Hesk 3.5.3 has been released now and this fix is included.
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

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