Mobile hard ticket display in the administrator section

[Steph]

Good morning,

Is it just me, but tickets are not displayed correctly on mobile in the administrator section.

In fact I have to swipe to the right to read the content of a message.

Is this the same for others?

Hesk version : 3.5.2

[Klemen]

Seems to work fine for me.

Do you get the same problem if you view the online demo?
https://www.hesk.com/demo/admin

[Steph]

Yes it does the same thing to me with the demo.

I am on iPhone and using the developer tools of my Chrome browser I see the same thing.

I made a video of my iPhone screen, it will perhaps be more telling.

https://www.transfernow.net/dl/20250216CLmKwKQ3

[Klemen]

Thanks for the video. It looks like this happens only when "rich text" is turned on.

Does it work better if you upload these files to your Hesk?
https://hesk.com/extras/hesk3/hesk352_tinymce7.zip

Note: the admin panel main page (tickets table) will still be horizontally scrollable because it contains a lot of info. The view ticket page should improve though.

[Steph]

Does it work better if you upload these files to your Hesk?

With adding and replacing these files it works much better.

Note: the admin panel main page (tickets table) will still be horizontally scrollable because it contains a lot of info.

Yes, no worries, in addition it would be counterproductive for the display of the table. I just found the display of tickets on mobile unpleasant.

Thank you for your speed in resolving this problem.