On the Ticket page, customer information is not printed in the "Ticket Details" pane.
That information is only available on top of the first message.
When you set "Reply Order" as "Newest on Top"; that info moves all the way to the bottom.
It would be nice if the customer and followers be repeated somewhere near the top.
Customer information in Ticket Details
Moderator: mkoch227
Re: Customer information in Ticket Details
I agree, there should be an option to include customer details and maybe custom fields at the top.
Will add to 3.6.x
Will add to 3.6.x
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here 
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