Ticket Overview Customer

Helpdesk for my helpdesk software

Moderator: mkoch227

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Feelivi
Posts: 6
Joined: Wed Jan 08, 2025 6:35 pm

Ticket Overview Customer

Post by Feelivi »

Is it possible for an customer to habe an overview for all Tickets he posted, when He is logged in?

Otherwise it is possible to See the Ticket Status with Just put in the Mail Adress without tracking id?

Man thanks
Klemen
Site Admin
Posts: 10141
Joined: Fri Feb 11, 2005 4:04 pm

Re: Ticket Overview Customer

Post by Klemen »

Yes, when logged in, they can access their tickets by:
1. clicking "My Tickets" link on the help desk homepage

- or

2. clicking their name in the public side (top right corner) then "My Tickets"
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