Feature request - Allow Knowledgebase by customer

Helpdesk for my helpdesk software

Moderator: mkoch227

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theUsername
Posts: 6
Joined: Wed Nov 27, 2024 8:43 pm

Feature request - Allow Knowledgebase by customer

Post by theUsername »

Would be great to have a knowledgebase only accessible by certain customers designated by staff. (they would obviously have to have an account)

Edit customer > "allow Knowledgebase access"

Knowledgebase settings > Enable Knowledgebase radio button "Yes, enable Knowledgebase but only for designated customers"
Klemen
Site Admin
Posts: 10139
Joined: Fri Feb 11, 2005 4:04 pm

Re: Feature request - Allow Knowledgebase by customer

Post by Klemen »

It might be added in the future, but honestly, it is not a priority as it is a very specific use-case.
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theUsername
Posts: 6
Joined: Wed Nov 27, 2024 8:43 pm

Re: Feature request - Allow Knowledgebase by customer

Post by theUsername »

Thank you.
The idea is for some "partner" customers to have access to our internal information vs a general public login.
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