Two thoughts about customers

[kurzi]

Hi there!

First of all, thank you for adding this function! However, there are a few things that concern me:

1) When I try to delete a customer, I receive an error message saying "invalid action."

2) Is there any chance of adding an option to merge customers? For example, it could work something like this:

Code: Select all

UPDATE hesk_ticket_to_customer SET customer_id = <customer_we_want_to_keep> WHERE customer_id = <customer_we_want_to_remove>;
DELETE FROM hesk_customers WHERE id = <customer_we_want_to_remove>;

This would help keep the customer list nice and tidy!

[Klemen]

Thanks for the feedback!

1) this is indeed a bug in 3.5.0 when customer accounts are OFF. It will be fixed in 3.5.1

2) good idea. This will most likely need to wait until 3.6.0 though because new language will need to be added.

[Klemen]

Here is a hotfix for the delete customers bug:
https://hesk.com/extras/hesk3/hesk350_m ... rs_fix.zip

Upload the new "manage_customers.php" file to your "admin" folder.

[teodorpav]

In Version 3.5.0 - how I can edit customer name in the ticket?
Even Customer accounts are disabled - I can't edit the customer name in the ticket.

[Klemen]

Even if customer accounts are disabled, in the back-end Hesk still stores and uses customers as accounts. Because of this, customer details are no longer editable on the "Edit ticket" page.

To change the customer name/email:

1. view the ticket in admin panel
2. click on the customer name (From: Customer drop-down)
3. click "Edit Customer"