Hesk, All EMail shall we get on same email chain

[Rajesh]

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For HESK ticketing tool, customer getting email while we updating on tickets, but they are receiving every email notification as new mail .
we expecting that, they should get all email notification on same email chain for each tracking id.
Any possibilities are there?

we tried below steps also to change subject line is same for all email notifications. even though new email only coming for same trackid.
https://www.hesk.com/knowledgebase/index.php?article=66

[Klemen]

To be on the same email chain on Gmail (and similar), you would most likely need to store email IDs in the database, and include the email IDs in the "In-reply-to:" email header.

This is not something supported in Hesk at the moment so you would have to manually code it.

[Rajesh]

Thanks you very much for your reply!!!