HESK version 3.5.0 BETA (test version)

[Klemen]

Hi,

To reduce the table paddings, you can use this trick:
https://x.com/HESKdotCOM/status/1544350335547973633

Will look into the $hesklang['submit_ticket'] issue, thanks.

[haltintoprak]

How can we remove Add CC field on customer logged ticket creation?

like in here
https://imgur.com/a/EUByUnS

[Klemen]

In Admin panel > Settings > Help desk > under "Features" find "Ticket followers: Allow tickets to have multiple customers"

Unselect it and save changes.

[parashuram]

Hi

Is ther any time and date is fixed to release 3.5.0 stable version?

[Klemen]

I expect it in 2nd half of September.

[parashuram]

Thanks for the update. I am Microsoft 365 user, whatever Microsoft implementing is for the seuciry of the users, However you provided OAuth creation option. I cannot blame on this microsoft or Hesk Team. You may remove the Word Blame Microsoft on your website. Blaming others never helps.

Thanks again for this feature.

As I can see in other platforms, you can create OAuth. if possible please implement. It helps me. I cannot make big donation at this movement, I can able to buy Lincense if it is below 50 USD.

Parashuram Singade

[Klemen]

Any provider who uses the same OAuth process can be enabled in Hesk, not just M365. For example, Google and Yahoo work as well.

However, please keep this thread focused on 3.5.0 BETA and not other issues.

[BradJackson67]

Hi, I note possible second half of Sept for release of 3.5.0. Does that include cloud version?

[Klemen]

Yes, that includes the cloud, at least new accounts.

When new versions with fundamental changes are released, we usually wait a week or two before upgrading existing accounts, though, to make sure any strange bugs that might have escaped testing are caught. This is to provide stability and prevent existing help desks from malfunctioning.

However, we can upgrade your account as soon as it is available (send me a private message/email or use the contact form on the hesk.com page).

[bastiaan.c]

A custom field can have the visibility: "public" & "Staff only"

How do I hide the field from the public?
BUT a customer account that logs in should be able to see it.

[Klemen]

Well, you can't

It's not a scenario that had appeared before. The "Public" may need to be renamed to "Customer side" for clarity. No promises, but we could probably add this in the future.

[bastiaan.c]

Code: Select all

<?php
// generate a barcode
if ($hesk_settings['barcode']['print'] && ( ! $hesk_settings['barcode']['staff_only'] || $showStaffOnlyFields)) {
    $barcode = new \Com\Tecnick\Barcode\Barcode();
    $bobj = $barcode->getBarcodeObj(
        $hesk_settings['barcode']['type'],   // barcode type
        $ticket['trackid'],                  // data string to encode
        $hesk_settings['barcode']['width'],  // bar width (use absolute or negative value as multiplication factor)
        $hesk_settings['barcode']['height'], // bar height (use absolute or negative value as multiplication factor)
        $hesk_settings['barcode']['color'],  // foreground color
        array(2, 2, 20, 2)                   // padding (use absolute or negative values as multiplication factors)
        )->setBackgroundColor($hesk_settings['barcode']['bg']); // background color

    echo '<img alt="Barcode" src="data:image/png;base64,'.base64_encode($bobj->getPngData()).'">';
}
?>

How do I change " $ticket['trackid'], // data string to encode"
with the ticket URL, so when I scan the QR that the URL will open

I tried something like

$ticket['hesk_url']) . '/ticket.php?track='.urlencode($trackingID)'],


i tried for hours

[Klemen]

You're probably looking for:

Code: Select all

$hesk_settings['hesk_url'].'/ticket.php?track='.$ticket['trackid']

However, let's keep this thread focused on reporting issues with 3.5.0 beta, other questions should go into a new post.

[heskneedhelp]

Hi, is new release still due for this month?

[Klemen]

Hopefully, yes. Beta 2 testing is currently being completed (it was only released to a handful of testers).