Auto closing of tickets...

[cwshubby]

HD 3.4.5...

In the settings, I have the auto close of tickets set to every 14 days. I notice that I have tickets over 14 days that are not automatically closing.

Is a corn job setup to run a script daily required for them to close automatically or how do I have our system close tickets after 14 days of the customer not responding?

[Klemen]

The "Auto close" will only work on tickets with the "Replied by staff" status. Any other tickets will be ignored and must be closed manually.

[shadedk]

What triggers that proces? Is there a way to trigger that function from cron or a URL call?

I have a ticket that is 4 days older that the removal count, and it have been answers last by staff (not staff ticket owner, but another staff) and it does not get auto closed.

[Klemen]

There is no cron job for this, the process triggeres when staff logins.

What is the status of the ticket?