White screen on boot

[cyberglot]

Script URL: https://nnnnnn.com/hesk/admin/
Version of script: n/a (loaded from Siteground script 6 July 2018)
Hosting company: Siteground
URL of phpinfo.php: n/a
URL of session_test.php: n/a
What terms did you try when SEARCHING for a solution: white screen load program free version boot reboot

Write your message below:
I've been using the free version of Hesk for six years (Win 10) and have built up a useful bank of IT solutions for the problems on my home network. On about 15 June 2024, I clicked on my bookmarked link to log on to the program stored on my hosting account and got just a white screen. No messages or prompts. I've tried rebooting, clearing the cache, using different browsers, turning off the VPN. I use the free version. Can anyone advise what to do to identify and solve the problem? Any tips much appreciated. Thanks.

[Klemen]

Since you were probably running a very old version of Hesk, this could be an issue with a PHP upgrade (the old version not being compatible with your PHP version).

You can try manually turning on debug mode and see if you get any error messages then;
- download hesk_settings.inc.php from your server
- open it in Notepad++
- find

Code: Select all

$hesk_settings['debug_mode']=0;

and set it to

Code: Select all

$hesk_settings['debug_mode']=1;

- upload to the server
- test to see if you get any error messages now

If not, I would recommend upgrading to the latest version of Hesk 3:
https://www.hesk.com/download.php

Or Hesk 2.8.10 (if you had Hesk 2 running):
https://www.hesk.com/download-legacy.php