Disable Customer Replies & Uploads

[sheldondebeer]

good day all

please advise if anyone has found a way to disable customer replies and file uploads

when a client visits the tracking page and inserts thier tracking id hesk allows the client to write a message or upload a file

is there a way to disable this for the customer only

the staff still needs to be able to upload files and submit messages for the customer to see

i have tried lookinjg in Ticket.php hoping it was some code that could be removed but i dont see anything pertaining to my issue

any assistance will be greatly appreciated

kind regards
Sheldon De Beer

[Klemen]

The easiest way to do that would probably be to add

Code: Select all

$ticket['locked'] = 1;

just above

Code: Select all

$hesk_settings['render_template'](TEMPLATE_PATH . 'customer/view-ticket/view-ticket.php', array(

inside ticket.php

This will always mark all tickets as "locked" to customers, meaning they will not be able to add replies or upload files.

[sheldondebeer]

Good Day Klemen

once again you come to the rescue

this did infact work

thank you for he response

have a good one !

Regards
Sheldon De Beer