Error upload file

[mbory]

Hi, there,

I can't resolve the error I get when a file attached to the ticket has a special character, such as an apostrophe " ' ". I get this error message:

I'd like either to be able to format the file name and remove the special characters when the user goes to choose his file, or to make an alert to say "be careful, rename the file" for example.

Thanks a lot!

[Klemen]

This is not something Hesk generates, but it is your server blocking the request and throwing a 403 error.

Perhaps you have mod_security (or similar) running on the server, and it blocks requests with single quotes in file names? Check your mod_security logs.