It prints with notes hidden from the client.

[kos6rkn1]

Version of script: 3.4.3

The client has the option to print notes that should be invisible to them. How can this be fixed?

[cwyenberg]

This prints all custom fields as well, whether public or staff-only. If this is not a simple edit I will need to remove the print button and the customer can simply use the browser page print function.

[cwyenberg]

Commenting out the following line in print.php seems to do the trick:

Code: Select all

$options .= '<a class="btn btn-default" href="print.php?track=' . $trackingID . $hesk_settings['e_query'] . '" title="' . $hesklang['printer_friendly'] . '"><span class="fa fa-print"></span> ' . $hesklang['btn_print'] .

[Klemen]

Notes are not printed on the customer side.

You probably see them because you are logged into the admin panel when testing/printing from the customer side.

If you open the help desk in a private/incognito browser window (or on another computer) you should be able to confirm that notes are not printed for customers.