HESK: 3.4.3
Hi there...
Ticket notes occasionally appear at the top of a ticket, but sometimes only at the bottom. Can someone explain to me what to do so that the ticket notes always appear at the top? I don't understand in which cases the notes are presented differently... and why?
Thank you,
Bastian
Appearance of ticket notes
Moderator: mkoch227
Re: Appearance of ticket notes
Notes always show below the original ticket message.
However, if "Reply order" setting in Admin > Settings > Help desk is "Newest reply at top" and the ticket also has replies, then notes are also shown at the top.
However, if "Reply order" setting in Admin > Settings > Help desk is "Newest reply at top" and the ticket also has replies, then notes are also shown at the top.
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Re: Appearance of ticket notes
Thank you for your response...
We use "Newest reply at top" and I do not understand, why the notes are only being displayed at the top, when a ticket has replies. Since we use the notes to inform each other what has been made, it would be good to always have it on top.
Probably something you want to change in coming releases?
I modified the admin_ticket.php and it seems everything is working fine now.
<?php
//OLD if ($hesk_settings['new_top'] && $ticket['replies']):
if ($hesk_settings['new_top']):
?>
Thx and regards,
Bastian
We use "Newest reply at top" and I do not understand, why the notes are only being displayed at the top, when a ticket has replies. Since we use the notes to inform each other what has been made, it would be good to always have it on top.
Probably something you want to change in coming releases?
I modified the admin_ticket.php and it seems everything is working fine now.
<?php
//OLD if ($hesk_settings['new_top'] && $ticket['replies']):
if ($hesk_settings['new_top']):
?>
Thx and regards,
Bastian