"This Page Isn't Working" error 500

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repaidude
Posts: 3
Joined: Thu Oct 26, 2023 4:59 pm

"This Page Isn't Working" error 500

Post by repaidude »

I have installed the latest Gbook and followed the htm file for installation and uploaded all the files yet when I go to the page it states "This page isn't working and error 500 under it. I have tried other browsers and another computer but same results. I have searched the forum but I do not see anybody with my problem.
Klemen
Site Admin
Posts: 10116
Joined: Fri Feb 11, 2005 4:04 pm

Re: "This Page Isn't Working" error 500

Post by Klemen »

500 is a server-side error. You will need to check in your server error logs to see the exact error message.

P.s.: maybe you made a syntax error in the settings.php file? Does it load with the original file?
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repaidude
Posts: 3
Joined: Thu Oct 26, 2023 4:59 pm

Re: "This Page Isn't Working" error 500

Post by repaidude »

Just checked and it did load with original settings.php
repaidude
Posts: 3
Joined: Thu Oct 26, 2023 4:59 pm

Re: "This Page Isn't Working" error 500

Post by repaidude »

Wierd! I changed my admin password to a more simple one with no special characters and it works now.
Klemen
Site Admin
Posts: 10116
Joined: Fri Feb 11, 2005 4:04 pm

Re: "This Page Isn't Working" error 500

Post by Klemen »

Then it most likely was a PHP syntax error; if you use ' in the password you need to escape it with \

Wrong:

Code: Select all

$settings['apass'] = 'ab'cd';
Correct:

Code: Select all

$settings['apass'] = 'ab\'cd';
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

Image You should follow me on Twitter here

Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...

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steraffi
Posts: 30
Joined: Tue Sep 18, 2012 10:50 am

Re: "This Page Isn't Working" error 500

Post by steraffi »

First off, check your server logs for more details on what's causing the issue. Could be a server config thing. Also, make sure your file permissions are on point. Sometimes it's just a little tweak that sorts it out.
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