Forgot tracking ID? it's not sending emails

[Paula Motorbike]

Good afternoon Klemen,

Hope you are well. I would like to ask you about something.

When trying to see my tickets in Hesk, I click on Forgot tracking ID? It shows me a modal window. Then I click on any of the 2 options and the click again on sending my tracking ID. I'm not receiving any email with the tickets requested. Before it was working but right now it has not working anymore.

Find attached the screen shot which Hesk shows me. There you can see that in a green warning its written that the process was successfully and below in a yellow warning that email could not be sent.

https://drive.google.com/file/d/1XaZXB_ ... sp=sharing

Could you show me the file do I have to look for? Or where do I have to look for it?

I keep waiting your response.
Thanks in advance.

[Klemen]

Try turning on Debug mode and see if it shows any additional information.

Go to Admin > Settings > Help desk and under "Features" turn "Debug mode" ON, then save changes.

Then try the same form again; Hesk should display a more detailed error message. What does it say?

[Paula Motorbike]

Hi Klemen,

Thanks for the quick answer.
I've turned on Debug mode. Then I've follow all the steps you mentioned and the more detailed message says: Error: Message body empty.

I would appreciate if you could give me some idea about how to solve it.

Thanks in advance.

[Klemen]

Could you share the URL of your help desk (you can do it in a private message if you prefer not to do so publicly)?

[Paula Motorbike]

Thank you very much Klemen. I will send it now in a private message.
I appreciate your help and effort.